FAQ & Policies
Answers to common questions, plus our cancellation, deposit, and service terms.
What should I do before your team arrives?
• Pick up personal items, toys, and clutter from surfaces
• Secure any valuable or fragile items
• Provide access to all areas to be cleaned
• Let us know about any specific concerns or problem areas
Do you bring your own cleaning supplies and equipment?
Yes! We bring all professional-grade cleaning supplies and equipment. If you have pets, allergies, or prefer that we use your own products, just let us know when booking.
What if I'm not satisfied with the cleaning?
Contact us within 24 hours and we'll come back to re-clean any area you're not happy with, at no charge.
Is Lumina Clean a registered business?
Yes. Lumina Clean LLC is a registered North Carolina limited liability company based in Rockingham County.
How long does a typical cleaning take?
• Standard Cleaning: 1 person, 2 hour minimum
• Deep Cleaning: 4-6 hours with 2+ cleaners
• Times vary based on home size and condition
Do I need to be home during the cleaning?
You don't need to be home! Many clients provide access and go about their day. We'll secure your home when finished and send you a completion confirmation.
How do I reschedule or cancel my appointment?
Call us at (336) 341-9342 or email luminacleanllc@gmail.com at least 24 hours before your appointment. Your deposit will move to your new date or be refunded. Cancellations within 24 hours of the appointment, or no-shows, forfeit the $50 deposit.
Service Terms & Policies
- Condition Assessment: Our team will check the home's condition on arrival. If it differs from your selection, we'll re-price at the correct condition level (this replaces your selection; it doesn't add to it) and get your approval before starting.
- Deposit Policy: The $50 deposit secures your appointment and is applied to your total balance.
- Cancellations & Rescheduling: Cancel or reschedule at least 24 hours before your appointment and your deposit moves to your new date or is refunded. Cancellations within 24 hours of the appointment, or no-shows, forfeit the $50 deposit.
- Pricing Confirmation: Final pricing will be confirmed before service begins.
- Satisfaction Guarantee: Contact us within 24 hours and we'll return to re-clean any area of concern at no charge.
Still have a question? Call (336) 341-9342 or contact us.