Privacy Policy

Last updated: October 2026

What we collect

When you request a cleaning, submit a hoarding assessment, or send feedback, we collect what you enter: your name, phone number, email, service address, home details, appointment preferences, notes, and any photos or files you choose to upload.

How we use it

We use this information only to respond to you, quote and schedule your service, perform the work, and follow up afterward. Form submissions are delivered to our business email inbox.

Payments

Deposits are processed by PayPal and gift cards by Square. We never see or store your full card number. Those companies handle your payment details under their own privacy policies.

Sharing

We do not sell or rent your information. We share it only with the service providers that make this website work (such as our email and payment providers), or when the law requires it.

Hoarding assessments

Hoarding assessment details and photos are treated as confidential and are used only to plan your project.

Your choices

To ask what information we have about you, or to have it deleted, call (336) 341-9342 or email luminacleanllc@gmail.com.